Frequently Asked Questions
Find answers to the most common questions about our products, shipping, returns, and more.
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Orders are processed within 24 hours on business days.
No, we do not offer Cash on Delivery (COD) for orders within India.
You can contact Client Services on WhatsApp at +91 83680 94612 if you wish to place a confirmed COD order.
We offer exchanges for a different size or a different product. Likewise, we can issue you a store credit.
Please get in touch with our support team to initiate an exchange or request store credit.
Absolutely! All our products are made from pet-safe, non-toxic materials. We prioritize your pet's health and safety in every product we create.
Once your order ships, you'll receive a tracking number via WhatsApp. You can use this to track your package on our website or the courier's tracking page.
You can reach us via email at themitraya@gmail.com or contact Client Services on WhatsApp at +91 83680 94612.
We typically respond within 24 hours on business days.