Privacy Policy

At Mitraya (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, place an order, or interact with us.

By accessing or using the Mitraya website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Where voluntarily provided, we may collect information relating to your pet, including:

• Pet’s name
• Breed
• Size
• Age
• Other information relevant to your purchase

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Pages visited
• Referral sources
• Cookies and similar technologies

We use your information to:

• Process and deliver your orders
  Verify transactions
• Provide customer support
• Manage exchanges and store credits
• Communicate order updates
  Improve our products and services
• Personalize your shopping experience
• Prevent fraud and unauthorized transactions
• Comply with legal obligations
• Send promotional emails, offers, and newsletters (only where permitted or with your consent)
  

Mitraya does not store your complete debit card, credit card, or banking information.

Payments are securely processed through trusted third-party payment gateways that comply with applicable security standards. Your payment information is governed by the privacy policies of the respective payment providers.

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember your preferences
• Analyze website traffic
• Enhance user experience
• Deliver relevant marketing communications

You may disable cookies through your browser settings; however, some features of the website may not function properly.

We do not sell or rent your personal information.

We may share your information only with trusted third parties, including:

• Shipping and logistics partners
• Payment gateway providers
• Technology and website service providers
• Marketing and analytics providers
• Government or regulatory authorities when legally required

All such parties are expected to maintain the confidentiality and security of your information.

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.