Refund, Exchange & Store Credit Policy

We want you to be completely satisfied with your purchase. Please review our policy below.

Last Updated: July 14, 2026

Introduction

At Mitraya, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we're here to help make the process as smooth as possible.

7-Day Exchange Window

You have 7 days from the date of delivery to initiate an exchange. This timeframe ensures you have adequate time to inspect your purchase and decide if it meets your needs.

Exchange Eligibility

To be eligible for an exchange, items must meet the following conditions:

Items must be unused, unworn, and unwashed
All original tags must be attached
Items must be in their original packaging
Products must be in the same condition as received

Exchange Policy

We offer exchanges for:

Size exchanges: Different size of the same product
Color exchanges: Different color of the same product
Product exchanges: Exchange for a different product of equal or greater value

If the new item costs more, you'll need to pay the difference. If it costs less, we'll issue store credit for the difference.

Store Credit Note

Important: We do not offer direct refunds. Instead, we provide store credit that can be used for future purchases on our website. Store credit never expires and can be applied to any product in our collection.

Return Shipping Charges

Return shipping costs are the responsibility of the customer unless:

The item received was damaged
The wrong item was sent
There was a manufacturing defect

In these cases, we will provide a prepaid return label and cover all shipping costs.

Items Not Eligible for Exchange

The following items cannot be exchanged:

Items marked as final sale
Personalized or customized products
Intimate apparel and undergarments
Items without original tags or packaging
Products showing signs of wear or use

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

Your order number
Photos of the damaged or incorrect item
Description of the issue

We will arrange for a replacement or provide store credit at no additional cost to you.

Refund Policy

As stated above, we do not offer cash refunds. All returns are processed as store credit that can be used for future purchases. Store credit will be issued within 5-7 business days after we receive and inspect your returned item.