Shipping Policy

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

We offer shipping across India through trusted courier partners. Delivery times vary based on your location:

• Metro Cities: 3-5 business days
• Tier 2 Cities: 5-7 business days
• Remote Areas: 7-10 business days

Please note that these are estimated delivery times and may vary during peak seasons or due to unforeseen circumstances.

Shipping charges are calculated based on the weight of your order and your delivery location. You can view the exact shipping cost at checkout before completing your purchase.

• Free Shipping: Available on orders above ₹999
• Standard Shipping: ₹99 for orders below ₹999
• Express Shipping: Available at an additional cost (2-3 business days)

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment using this number on our courier partner's website. If you have any questions about your shipment, please contact our customer service team.

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us immediately after placing your order.

Our courier partners will make up to 3 delivery attempts. If delivery is unsuccessful after 3 attempts, the package will be returned to us. In such cases, you may be responsible for reshipping charges if you wish to have the order resent.

While we strive to deliver your orders on time, delays may occur due to:

• Weather conditions
• Natural disasters
• Political unrest
• Customs clearance (for international orders)
• Peak season volume

We appreciate your patience and understanding in such situations.

Please inspect your package upon delivery. If the package appears damaged or tampered with, please refuse delivery and contact us immediately. If you accept a damaged package, please take photos and contact us within 24 hours to report the issue.

Currently, we only ship within India. We are working on expanding our shipping capabilities to international destinations. Please check back for updates or contact us for more information.

If your tracking information shows that your package was delivered but you have not received it, please:

1. Check with neighbors or building management
2. Verify the shipping address on your order confirmation
3. Contact the courier company directly
4. Contact us within 7 days of the delivery date

We will work with you and the courier to resolve the issue.

You may cancel your order before it has been dispatched. Once the order is shipped, cancellation is not possible. However, you may return the item according to our Return Policy. To cancel an order, please contact us as soon as possible with your order number.

If you have any questions about our shipping policy, please contact us:

• Email: support@mitraya.in
• Phone: +91 XXXXX XXXXX
• Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST